Customer success is a top priority at Power Broker. Every customer gets a comprehensive Support Plan for online support and training include with licensing. For customers that require more intensive support coupled with administrative or development assistance, Power Broker also offers optional Admin & Custom Development levels of support.
Every customer gets Support for online support and training. Our Support plan included with each user license provides:
- Phone Support for Critical Issues
- Email Support for Non-Critical Issues
- Access to Customer Web Training Sessions
- Online Case Submission & Knowledge Base Access
- Standard 2-Business-Day Response
For our license customers on standard support, we are happy to provide a discount on services fees for additional onboarding, training, and data services. Please contact your sales rep to discuss your specific services needs.
Support is for typical users that need standard guidance in getting started with Power Broker and the basics of the Salesforce platform. If you need a faster response, support coverage with admin, specialized data conversion, more comprehensive training or consulting, please discuss your requirements with your sales rep to explore our Support Plans that include full Admin or Custom Development services and Power Broker Professional Services.
Support with Admin
Power Broker’s Support with Administration CRM Services lets you better allocate your resources by leaving administration duties to our seasoned veterans. Even as incredibly easy to use and customize as our applications are, having them managed by an contracted administrator can expedite your CRM success and allow you to remained focused on your core business.
This is our most comprehensive ongoing support package and it is offered for additional fee scaled by the number of users supported by Administrator. Full Admin Support can quickly return more than its cost by augmenting a premier support program with ongoing application administration services from a Power Broker CRM customer support specialist. Your Power Broker administrator invests the time to understand your company’s goals and business issues, and draws on best practices and resources to ensure you realize the greatest value from the application.
In addition to all the benefits provided by premier CRM support, Support with Administration delivers administration services including:
If you feel that you and your team can benefit from the advantages of this highest level of Power Broker CRM support—and the leverage the difference it can make for your company—please contact your Power Broker account executive to discuss pricing and options.
Custom Development Support
For Power Broker customers who want support with extending the application with custom development–including financial integration, customer portal setup, website integration, and the limitless other custom ideas possible on the Force platform–Power Broker offers custom development level support and services. This support and services package is the fastest, surest way to customize and extend Power Broker CRM in just the ways you need—to optimize business processes, foster universal user adoption, and ensure end-user satisfaction and loyalty. Power Broker and Force.com App Extensions enlarges the concept of CRM service and support–enlisting Developer Support engineers to hep you build, test and deploy Apex triggers/classes and Visualforce customizations based on your functional requirements.
With this extended CRM customer support, you can request precisely the customizations you want: for example, a user alert to add a Contact Role to the Account page, or a “New” button override on an Opportunity object, or an extension that lets users see customer data on their iPhone. As long as your request lies within the scope of this Power Broker support package, our team of Developer Support engineers can build anything you can come up with.